Middlebury Hardwood Products practices Total Quality Management (TQM), providing the guidelines for delivering the finest products to our customers. TQM requires ongoing, rigorous evaluation of all management, production and design practices, and empowers our employees to make a positive difference in their work environment and in our products. The result is improvement in the quality throughout the entire organization.
Our customer service objectives provide customer follow-up within 1/2 hour of a call along with complete notifications of shipments and status of any backorders.